TutorCelle

Our role

TutorCelle is a marketplace platform. We may review reports and take action on accounts that violate platform policies, but TutorCelle is not responsible for resolving all disputes between users. For serious safety issues, please also contact local authorities.

Sessions with students under 18

Student accounts on TutorCelle are for adult learners aged 18 or older. Adult students must upload a government-issued ID on first sign-in to verify their age before they can use the dashboard.
Students under 18 are not permitted to create their own Student account. A parent or legal guardian must create a Parent account and register the minor from there.
For every video session with a student under 18, a parent or guardian must be visible on camera for the duration of the session.
Tutors are expected to end or reschedule the session if no parent or guardian is on camera.
1:1 contact with a minor outside the platform, or sharing personal social media with under-18 students, is prohibited.
Misrepresenting your age, using an adult Student account on behalf of a minor, or submitting false identity documents will result in account suspension or removal.

Who can message whom

To protect students — especially minors — tutors cannot send the first message. Students, or the parent of a minor, always start the conversation; the tutor can only reply once contact has been initiated. Soliciting students off-platform, or asking a student to message you first as a workaround, is a violation of these Guidelines.

What you can report

Students can report tutors for:

Did not show up
Was late
Unprofessional behavior
Inappropriate communication
Fraudulent credentials
Payment disputes
Safety concerns

Tutors can report students for:

No-shows
Non-payment
Harassment
Inappropriate conduct
False accusations
Safety concerns

What happens after a report

You submit a report and any evidence (screenshots, messages, documents, dates/times).
Our moderation team reviews the report and the evidence.
We may take one of the following actions:
- No action
- Warning
- Account suspension
- Account removal
Serious cases may be referred to local authorities.

What we don't do